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Basic Etiquette For Telephone Calls

2010/12/17 16:34:00 89

Proper Etiquette For Telephone Etiquette

Phone

Of

Basic Etiquette

It is: when the phone rings, pick up the phone, first pick up the home, then ask the caller's intention, etc.; telephone communication must carefully understand the intentions of the other side, and repeat the necessary conversations and echoes to each other's conversations, so as to show positive feedback to the other party. A telephone log book should be provided. The important telephone should be recorded.

When the other person put down the microphone, he lowered himself to show his respect for the other person.

Whoever calls first will also reflect the details of civilization.

It is wrong for whoever to fight first and hang the other first.

Correct

Of

practice

Those who are of high status hang up first.

Hold the waiting time when answering the phone.

In the general view of people, it is very bad for people to wait for 5 minutes on the phone in order to see things or materials, but usually we feel that it is very "desirable" to wait for another 1 minutes.

In fact, no matter how long it takes, it will make the other person feel very painful, because in the waiting time, the other person must put the microphone in his ear and do nothing.

So in the process of waiting, time will be magnified, and the waiting time of 1 minutes will make the other person feel 5 minutes long.

Usually, the other person will ask, "how long does it take?" if you think you need 15 minutes, you can't answer "15 minutes or 10 minutes", but it should be said, "it takes about 30 minutes."

Most people think the shorter the possible time, the more satisfied the other party will be.

In fact, if you do not return the call within a good time, you will be rude.

On the contrary, when you have booked 30 minutes in 15 minutes, the other person will think you are highly efficient and valued.

Listen to the phone and be patient.

No matter what kind of company it is, it will inevitably receive a telephone call from customers. If the company is troubled by the company's mistake, even if the mistake occurs in the Department that has nothing to do with itself, it should sincerely apologize.

Moreover, the most important thing at this time is to listen patiently to each other's opinions.

Because they usually want to hang up as soon as they receive such a phone call, they often interrupt the other half when they say half of them.

Such behaviour is very rude.

In this case, patient listening can eliminate the dissatisfaction of the other side.

Even if the other person dialed the wrong number, he should respond kindly.

This happens frequently, so pay special attention to the way to deal with it.

The best answer is: "you seem to have dialed the wrong number."

Be polite and avoid leaving unpleasant impression on the other person.

When people hear something unrelated to their own units on the phone, they will become a stiff tone imperceptibly.

Don't forget to keep you waiting.

If you don't pick up the phone in time, pick up the phone and say the first sentence: "I'm sorry to have kept you waiting."

No matter how short the time is, you should say, "keep you waiting."