Enhance Staff'S Understanding Of Communication Behavior

1. Enhance staff's understanding of communication behavior.

The biggest obstacle to communication is staff misunderstanding or inaccuracy of your intentions.

In order to avoid this problem, you can let employees feedback on your intentions.

For example, when you assign a task to your employees, you can then ask the employee: "do you understand what I mean?"

At the same time, ask employees to retell the task.

If the retold content is consistent with your intention, it means that communication is effective; if the employee understands the deviation of your intentions, it can be corrected in time.

Or you can observe their eyes and other body movements to see if they are receiving your message.

2. Use different languages to different people.

In the same organization, different employees often have different understandings of the same words for different ages, educational backgrounds and cultural backgrounds.

In addition, due to the deepening of specialized division of labor, different employees have different jargon and technical terms.

And you often don't notice this difference and think that what you say can be properly understood by others, resulting in communication barriers.

Because language may cause communication barriers, you should choose a word that is easy to understand by your superiors, so that you can make your information clearer and clearer.

In order to eliminate the negative effects of language barriers when communicating important information, we can first tell people who are not familiar with the relevant content.

For example, before formally assigning tasks, let employees who are likely to misunderstand read written speeches and answer them where they do not understand.

3, pay attention to the proper use of body language.

When listening to others' speeches, you should also pay attention to expressing your attention to the other's speech through nonverbal signals.

This requires us to do two things: first, to understand the body language of others, and the two is to use their body language appropriately.

(1) understanding other people's body language

(2) properly use your body language.

4, pay attention to keep reason and avoid emotional behavior.

When receiving information, the emotion of the receiver will affect their understanding of the information.

Emotions make us unable to think objectively and rationally, instead of emotional judgment.

When superiors communicate with their employees, they should try to be rational and restrained. If emotions are out of control, they should suspend communication until they return calm.