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3 Test Product Quality Is Not Qualified, City Consumers Association Publicly Approved ZARA

2011/4/21 17:34:00 55

Consumer Rights And Leisure Pants Product Quality

"I hope your company attaches great importance to improving product quality and corresponding service measures in its business activities, respecting and safeguarding the legitimate rights and interests of consumers, and properly solving the losses caused to consumers by product quality problems."

Today, the Beijing Consumers Association sends a letter to ZARA brand operator, SA La Commerce (Beijing), ignoring its product quality and ignoring it.

consumes'interests

Open criticism.

Since 2009, the City Consumers Association has conducted 3 comparative tests on clothing products (two times of down garments and 1 times of casual pants), and commissioned third party quality inspection institutions to conduct quality inspection of products according to relevant national standards.

In these 3 tests, the relevant products of ZARA of SA business (Beijing) were identified as unqualified by the quality inspection agency.

In April this year, the brand

Casual pants

The wool and other fibers detected were not consistent with the labels. The wool content was 20%. The wool contained 10.6% wool, and it was easy to fade.

At the end of December last year, a price tag of 999 yuan for a coat coat was 70% down and 30% feathers. The measured cashmere content was 51.1%, indicating a larger error.

In addition, in a comparative experiment in 2009, the company was also a coat coat with a nominal stuffing of 50% down, and the measured cashmere content was only 40.5%.

City Consumers Association responsible person said, in accordance with the working procedures, the City Association for the 3 time Sa Sa business (Beijing) company has been informed, and according to the law will test results to the public disclosure.

But today, SA company has no clear attitude towards the quality problems of its products, and has never responded to the opinions of Consumers Association and consumers.

"This is a disregard for the legitimate rights and interests of Chinese consumers," the city Consumer Association said. In view of this, it decided to publicly criticize the SA La Commerce (Beijing) company, and demanded that it strictly abide by the relevant laws and regulations of the Chinese government in its business activities, attach importance to improving product quality and corresponding service measures, and respect and safeguard the legitimate rights and interests of consumers.

product quality

The problems caused to consumers should be properly solved.

It is reported that the City Consumers Association will also send a letter to ZARA headquarters in Spain, hoping it urges SA La Commerce (Beijing) company to attach importance to product quality and take effective measures to properly solve the losses caused by product quality problems to consumers and fulfill their legal obligations of the operators.