Hospitality Etiquette In Business Negotiations
1, when the person in charge is not there, tell the person in charge where he is going, and when to return to the unit.
Will you please leave your phone number and address to see if the guest is coming again?
Be responsible for
People go to each other's unit.
2, when our guests arrive, our responsible person can not immediately receive interviews for various reasons. We must explain the waiting reason and waiting time to the guests. If the guests are willing to wait, they should provide drinks and magazines to the guests. If possible, they should change drinks for the guests.
3.
Reception
When a person leads a guest to his destination, he should have the correct guiding method and guiding posture.
In the corridor guidance method: Reception personnel before the guests two or three steps, with pace, let guests walk inside.
In the way of guiding stairs: when guiding guests to go upstairs, they should be allowed to walk in front of them. The receptionist is walking behind. If they go downstairs, they should be in front of the receptionist. When the guests are coming up and down the stairs, the receptionist should pay attention to the safety of the guests.
In the elevator's guidance method: when guiding the guest to take the elevator, the receptionist first enters the elevator, and so on, when the guest closes the elevator door after entering, when the arrival time, the reception personnel press the button to let the guest get out of the elevator first.
The guiding method in the living room: when guests enter the living room, the receptionists use their hands to instruct the guests to sit down and see the guests sit down before they can walk away.
If the guest is seated by mistake, the guest should be seated in the upper seat (usually the one near the door is the lower seat).
4.
Sincerity
Sincere tea, our people used to entertain guests with tea. When serving distinguished guests, the tea set should be especially particular. There are many rules for pouring tea, and there are also many ways to deliver tea.
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